Home / Warranty

Picpac.com is proud to stand by the quality craftsmanship of our PicPac’s. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for two years from the original date of purchase. If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of our original PicPac.com sales receipt, which serves as proof of purchase to validate your warranty. If we determine that an identical replacement is not available, we will provide you with a product of comparable value. This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. If a common carrier damages your product, contact them immediately to file a claim. Should you need to return your product, please contact Customer Support. Remember that you must have your original sales receipt available in order to obtain a return authorization for your repair or replacement. All returns must be returned with postage or freight prepaid. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state or country to country.

To report a warranty defect or to get a product repaired that is outside its warranty, please contact Customer Support for a warranty defect RA # and shipping instructions to the nearest authorized repair center.

If the PicPac is deemed eligible for a warranty claim by Customer Support, arrangements will be made immediately to have it repaired. If we deem that the PicPac to be non-repairable, we will replace it with the same or an equivalent valued model, free of charge. For all warranty repairs, the customer is only responsible for the shipping cost to the repair center while PicPac will cover the cost to return the repaired product to the customer using FedEx/UPS Ground freight. If the customer would like priority return shipping, they must pay the difference.

If it is determined that the PicPac is not covered under its warranty after it has been received by the repair center, the customer will be notified prior to any work being done. If at that time, the customer elects not to provide PicPac with an approval for the repair work as well as a credit card number, PicPac will cover the cost to return the non-repaired product to the customer using FedEx/UPS Ground freight. If the customer would like priority return shipping, they must pay the difference.